Refund Policy

If you believe you haven’t received a refund, please first check your bank account. Secondly, please contact your credit card company as it may take some time before your refund is officially posted by them.  Next contact your bank - there is often some processing time before a refund is posted.

If you have done all of this and believe you have still not received your refund, please contact us by e-mail at info@rubyandscarlet.com.

Sale Items

From time to time, some of our sale items may be offered on a no return basis. If this is the case, this will be clearly advised at the time of finalising your purchase of the particular item.