Returns & Cancellations
Your order can be cancelled at any time prior to us dispatching it to you. To cancel an order prior to dispatch, please e-mail us - email@example.com.
If you wish to return an item to us, please let us know by e-mail so we can expect your item to be delivered back to us. The item must be in as new, perfect condition, in the original packaging, otherwise we have the right to withhold or refuse any refund and/or make a part refund.
You are liable for the shipping cost of any returned items. We recommend that you use a trackable postal service to return any items to us.
Upon receipt of your returned item, we will inspect it and send you an e-mail to notify you that it has been safely received. We will also notify you of the approval or otherwise of your refund. An approved refund will then be processed and a credit will automatically be applied to the credit card used for your original transaction, normally within 7 days.
We will exchange unwanted items on receipt of goods in as new, unused condition and in the original unopened and undamaged packaging, within 14 days of receipt of your goods. If you wish to exchange an item, send us the details in an e-mail to firstname.lastname@example.org. We will then ask you to return your item to Ruby & Scarlet, 48-50 Hamilton Road, Felixstowe, Suffolk, IP11 7AJ.
Please note: None of the above conditions affect your Statutory Rights when goods are faulty, or not as described.
If you believe you haven’t received a refund, please first check your bank account. Secondly, please contact your credit card company as it may take some time before your refund is officially posted by them. Next contact your bank - there is often some processing time before a refund is posted.
If you have done all of this and believe you have still not received your refund, please contact us by e-mail at email@example.com.
From time to time, some of our sale items may be offered on a no return basis. If this is the case, this will be clearly advised at the time of finalising your purchase of the particular item.
Method of Returning an Item
You will be responsible for paying your own shipping costs to return an item to us and such costs are non-refundable. We recommend that you use a trackable postal method to return an item to us.
Please return your product to Ruby & Scarlet, 48-50 Hamilton Road, Felixstowe, Suffolk, IP11 7AJ