Delivery & Shipping

Click & Collect

We offer a click & collect service from our store at 48 Hamilton Road, Felixstowe.  Simply place your order and select the Local PickUp option at checkout.  Your order will usually be ready for immediate collection, but at certain times we may need up to 4 hours to prepare your order.  Please note that our usual opening times are 10am to 4pm Monday to Saturday.  If you would like to arrange a collection outside of these hours, please call us and we will try to help you.

Free Local Delivery

For orders over £15 we are happy to deliver free of charge in the area local to Felixstowe (including the Trimleys and Kirton).  Simply place your order and select the Local Delivery option at checkout.  Deliveries will usually be made within 24 hours of your order being placed, but if for some reason this is not possible, we will let you know.

Mainland United Kingdom, Jersey, Guernsey & Eire Deliveries

Delivery of our very lightweight dishcloths will cost £1.00.

Delivery on orders for other items with a value of up to £20 is £3.95.

For orders between £20 and £49.99, delivery is £4.95.

Orders over £50 in value will be delivered to you free of charge.

All orders are dispatched by 2nd Class Royal Mail delivery service.  We will provide you with a postage confirmation number.

If you require a faster, next day delivery, an express service can be arranged at a cost of £10.00 per item.

All items are usually delivered within 5 working days, Monday to Friday, 7.30 am - 6 pm.  Some couriers may deliver slightly earlier or later.

International Delivery

We will happily ship our products to a number of European countries, as well as the United States, Canada, Australia and New Zealand. If you are in a country which is not listed at checkout, please contact us on +441394285378 or e-mail us at info@rubyandscarlet.com for details on international shipping.

Please note:  International delivery times will vary depending on location and may attract import costs if outside Europe.

General Delivery Information

We aim to dispatch all in-stock items on the next working day after receipt of your order.  Occasionally, however, this is not possible, but we will always dispatch your order in no more than 3 days.

The prices shown on our website do not include delivery, the cost of which will be added at checkout.

Online delivery charges are incurred per order and not per item.  We will only charge you postage once.

Orders can only be sent to one designated delivery address, which can be different to your billing address.

If we are unable to deliver your order, we will contact you by e-mail within 3 working days.  If any of our couriers attempt to deliver to you and there is no-one available to receive the package, a card will be left which will include details of what you need to do.