Collection, Shipping & Delivery Details
Free Click & Collect In-Store
Once you have placed your order, you will receive a notification when it is ready for collection. Click & Collect orders can be collected during our normal trading hours, Monday to Saturday. If you are unable to collect your order between these times, please let us know and we will try to accommodate you.
Mainland United Kingdom, Jersey, Guernsey & Eire Deliveries
We dispatch most orders via Royal Mail 2nd Class Tracked. We will add the tracking details into your order confirmation.
If your order contains a particularly large or heavy item, we may use a different parcel courier service, but we will still advise you of the tracking details, etc.
For orders with a value of up to £50 the delivery cost is £5.50.
Delivery is free for orders over £50 in value.
If you require a faster, next day delivery, an express service can be arranged at a cost of £10.00 per item.
Please note: All orders placed before 2.00 pm Monday to Friday will usually be dispatched the same day. We cannot, however, guarantee this service, but will always do our best. Orders placed after 2.00pm Monday to Friday, over the weekend or on a Bank Holiday will be dispatched the next working day.
We will happily ship our products to most countries around the world. In order for us to give you an exact shipping price, please send us a message via the 'contact us' page on our website or send us an email to firstname.lastname@example.org. Please include details of the item(s) you would like to purchase and we will then be able to give you an exact postage amount for your order.
Please note: International delivery times will vary depending on location and may attract import costs if outside Europe.
General Delivery Information
All orders placed before 2.00 pm Monday to Friday will usually be dispatched the same day. We cannot, however, guarantee this service, but will always do our best. Orders placed after 2.00pm Monday to Friday, over the weekend or on a Bank Holiday will be dispatched the next working day. Occasionally, however, we may experience a slight delay in dispatching your item to you, but we will always dispatch your order in no more than 2 days.
The prices shown on our website do not include delivery, the cost of which will be added at checkout.
Online delivery charges are incurred per order and not per item. We will only charge you postage once.
Orders can only be sent to one designated delivery address, which can be different to your billing address.
If we are unable to deliver your order, we will contact you by e-mail within 3 working days. If any of our couriers attempt to deliver to you and there is no-one available to receive the package, a card will be left which will include details of what you need to do.